terms & conditions
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Organization number: 556983-8096
The O.R.C.P terms & conditions were last updated 30 September 2015
GENERAL TERMS & CONDITIONS
These terms apply to all users of the domain o-r-c-p.com and their sub-domains (henceforth: the site). The Terms and Conditions will be valid for all your future transactions with O.R.C.P AB (henceforth: O.R.C.P; may be referred to as ’us’) and visits to the site. O.R.C.P reserves the right to revise these terms and conditions. The date of the latest update is found in the beginning section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.
O.R.C.P does not guarantee that all items included in the O.R.C.P web shop are in stock at the time of your order. In the event that an item is unavailable, O.R.C.P will contact you shortly by email. O.R.C.P cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. O.R.C.P may, at any time, amend the content of the site. Although O.R.C.P strives to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, O.R.C.P will give you the option of placing a new order with the correct price or cancelling your order. O.R.C.P, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Part of the services mediated through the site are maintained by outside organizations. In situations where O.R.C.P acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. O.R.C.P cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site. O.R.C.P cannot guarantee problem-free, uninterrupted, and secure access to the site. The book cover images are for artistic creative purpose, photos that are taken by us, we do not own the right nor do we claim the right or responsibility of the images or the content of any of these books, the copyright is not ours.
Copyright Permission Notice
Copyright in the documents and material provided in this site (including, without limitation, the trademarks of O.R.C.P, logos, graphics, text, photos, designs, logos, icons, images, sketches, video, music, data and software) are owned by or licensed to O.R.C.P and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from O.R.C.P. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
For press inquiries, please send an email to firstname.lastname@example.org.
Our trademarks include (among others) the O.R.C.P name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.
All personal information saved at the site will be handled with the most utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. It will solely be used for informing you about special offers and other marketing opportunities related to the different divisions of O.R.C.P. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering with the site, you have the option not to receive any information from O.R.C.P. If you wish to end your O.R.C.P subscription , please send an email to email@example.com. State your name and email address and a short description of the matter in the email message. You have the right to review your information on file at any time. This can be accessed by emailing firstname.lastname@example.org. If the data is incomplete or incorrect, you have the right to have the information corrected. All customers paying by card are subject to validation checks. O.R.C.P reserves the right to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database.
Your payment is securely handled using the latest security technology available. All information is protected using industry standard ssl encryption which prevents unauthorized access to details. O.R.C.P use industry standards in transferring information to process your orders. For security reasons, we do not store any payment information in our database. The order amount will be held on your card once your order has been placed. Your card will be charged as soon as your order is confirmed and dispatched from our warehouse.
Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. You browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit.
Prices are displayed in GBP, EUR and USD. 25% EU-VAT is included in prices for orders inside EU. Note that 25% EU-VAT will be deducted in the checkout for orders outside EU, however please be aware that all orders outside of the European Union may be subject to taxes and import costs when the package reaches its destination.
Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this Website. The conditions of use relating to any discount code will be specified at the time of issue. Only one promotion code can be used per order. A promotion code can’t be used after an order has been placed.
The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.
We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.
Violation Of Rules
O.R.C.P reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.
In case of Force Majeure, O.R.C.P obligations will be suspended. The contract between you and O.R.C.P can, in such cases, be partially or fully terminated by yourself or by O.R.C.P. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, O.R.C.P will attempt to resolve all issues in a timely manner.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. O.R.C.P will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card or have sent you the invoice.
We guarantee that the goods you have ordered are free from defects when delivered. Should you receive faulty goods or an incorrect delivery make sure you contact our customer service team as soon as possible and no later than 14 days after delivery.
What Information O.R.C.P Collects?
O.R.C.P collects personal data from visitors to the website who register their information or who use the online store. We also use “cookies“ (as described below) and track IP addresses so we can improve our services and enhance your O.R.C.P experience. In addition, O.R.C.P collects some protected personal information (e.g. name, address, telephone number(s), email address etc.) from our customers who submit a customer information card at one of our stores, from our affiliated companies and, on occasion, from unrelated third parties. O.R.C.P does not collect or store any credit card information from our online customers. To serve you better, we may combine information you give us with other information that is publicly available.
O.R.C.P does not wish to collect personal information from anyone under the age of eighteen (18). If you are under the age of eighteen (18), please ask your parent or guardian to register.
Legal Purchase Age
If you are under eighteen (18), we require that you inform and get your parents or guardians consent before purchasing anything on O.R.C.P.com or any other website related to O.R.C.P.
How Does O.R.C.P Use Information You Provide?
If you give us your personal information, at one of our stores or online, then with your consent, O.R.C.P will use this information to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order. We will send you announcements or communications by email only if you give us your permission to do so by either giving the appropriate consent on our web site or by submitting your email address in any of our stores. In addition, we may use information about your product interests and purchases from us and our affiliates, including without limitation O.R.C.P, to help us improve our site design and your online and in-store shopping experiences. We may contact you, subject to the choices you have made, via e-mail, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings. To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We may also combine this information with information from our affiliates. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.
Does O.R.C.P Share Your Information With Others?
O.R.C.P uses appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.
Accuracy & Retention
You are entitled to request access to and correction of all personal data you provide us, or to remove your name from the O.R.C.P marketing list at any time by contacting us by email email@example.com or mailing address listed below. If you are registered with O.R.C.P on our website and would like us to remove you from our marketing list, please login to you private account and click on this unsubscribe link.
We strongly recommend you to use our size guide to ensure that you are satisfied with your purchase and can avoid returns. We have measured the length of the inner soles of our sneakers and recommend you compare this measure to the inner sole of a similar shoe you already own or a shoe with a removable inner sole. Note that O.R.C.P sneakers have a wide fit for comfortability. Please also note that the shoes will soften and shape after your feet after you wear them for a brief period of time.
The length (cm) in the size guide is the inner measurement and should correspond to the length of your feet. To make sure to buy the right size, please follow these steps:
Measure your foot by placing a ruler on a flat surface straight alongside the inside of your foot from your heel to your toes. Take an object with a flat edge and place it straight across your toes with the edge touching the tip of your longest toe. Take the measurement from the ruler. This is your foot length. Repeat with the other foot as left and right sizes might be different. You can sometimes experience a difference in sizes between your feet which is normal. Compare your measurement with the size guide to find the perfect fit.
Free worldwide shipping.
We ship all our orders with FedEx. You can easily track your order on www.fedex.com
Orders are dispatched as fast as possible and you will receive a confirmation email with a tracking number when the order leaves our warehouse.
Normal delivery time is 2-5 working days. 25% V.A.T is included in all prices inside the EU.
Normal delivery time is 3-6 working days. Non-EU customers get 25% off at checkout.
Orders to countries outside the EU may be subject to V.A.T, import duties and/or taxes, which are levied once your package reaches your country. O.R.C.P ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect V.A.T, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. O.R.C.P has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary greatly from country to country. Please contact your local customs office for more information.
Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.
Parcels that have been dispatched from our warehouse and that are not being collected from the courier or that the courier is unable to deliver will be added with a fee upon return. You will be charged with the costs of all shipping fees as well as a handling fee of 30 EUR or the equivalent amount in USD/GBP.
Due to an increased volume of orders during particular releases or holidays, the handling of your order may take up to two days. We are doing our best to get all orders out as soon as possible. If your order happens to be out of stock or your delivery delayed, you will be notified by email as soon a practically possible.
Please note that the receipt is found inside the package.
You can return an item for an exchange if you would like a different color or size of the same item. If you want a different item, then you’ll need to return the unwanted item for a refund and place a new order. All exchanges must be placed within 30 days from the day you have received the order from us.
When you exchange your order, please write the following details on the Exchange/Return form:
- Your order number
- Which items you’d like exchanged
- The new size or color you’d like of the items to be exchanged
If you haven’t indicated on your exchange label that you’d like an item exchanged or the new size or color required, then we’ll automatically issue a refund for the returned item. We’ll send you an email to let you know once we’ve received your return with the details of any refunds and exchanged items. If an item is out of stock we’ll let you know we couldn’t exchange it and issue a refund instead. If an exchange is available, we’ll send you another email once your new item has left our warehouse.
Any exchanged items will be sent to the default delivery address on your account using the same delivery service as your original order. If we’ve refunded you for any items, the funds can take up to 10 working days to appear in your account depending on your bank/card issuer.
Note that the customer is responsible for the return costs when exchanging color or size. You can send the package through a postal service of your choice. However, we suggest that you use the return label inside the package and put it on the original brown box and properly seal it (that is if the original brown box was not damaged on the transportation to you). The returned product/products remains your responsibility until it arrives with us. When we have received and registered your returned item/s in their original condition, we will start processing your exchange request. We will pay for the shipment of the new product that is sent to the customer.
We want you to be satisfied with your purchase. Therefore, whenever you shop at o-r-c-p.com you have the opportunity to return the goods within 14 days. The condition is that the goods will be returned in original condition and that means not being worn or used, other than for trying the size, which we recommend you do on a carpeted surface. The return should include the original packaging including content such as laces and dust bag.
How To Make A Return
Unless we delivered the item in error or the item is faulty or damaged, the customer is responsible for the return costs. You can then send the package through a postal service of your choice. Remember to ask for proof of postage, so if your return goes missing in the mail, you’ll have proof you’ve sent it. You will find the address for returns on our return label. However, we suggest that you use our return label inside the package and put it on the original brown box and properly seal it (that is if the original brown box was not damaged on the transportation to you). If you have not received the return label or lost it, please contact us. The returned product/products remains your responsibility until it arrives with us. When we have received and registered your returned item/s in their original condition, we will start processing your refund.
We’ll send you an email as soon as we’ve received your return back at our warehouse in its original condition. Once received, we’ll apply your refund to your original payment method and this is done as soon as possible. We try hard to accept all returns, and returns to us don’t need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. Unfortunately we cannot refund duties or taxes. Shipping costs will not be refunded. This applies to the original shipping cost for your order (if applicable) as well as the return shipping cost. This is why we strongly recommend you use our size guide. In the case of an exchange, we will cover the cost of the shipping for the new item to you (subject to stock-availability).
When you return your order, please write the following details on the Exchange/Return form:
- Your order number
- Which items you’re returning for a refund
- The reason for returning
We will make sure to refund you as soon as possible, no later than 30 working days.
We try to ensure that your goods arrive free from defects. However, should you receive faulty items or an incorrect delivery, please make sure you contact us at firstname.lastname@example.org as soon as possible and no later than 14 days after delivery. We will arrange for a free courier return service in such cases. When a complaint is made an investigation of the product is carried out, in some cases we will send your complaint for further investigation to the supplier. Your views are highly valued, therefore we ask you to contact us to give us your opinions and express your concerns.